Privacy Policy

We’ve updated our privacy policy to reflect the changes in law; to better protect, and give users more control and choice over how their personal data is used. We’ve set out below how and why we collect personal data, and how you can view, update and even delete personal data held by us.

Your privacy, our promise

Here at Arcade Club we take your data privacy very seriously and have policies and procedures in-place to ensure your data is kept safe at all times, and that no unauthorised use of your data will take place. Explicit consent will be asked for whenever we request your personal information, and it’ll be made clear to you how we intend to use your data.

General website browsing

This website does not collect personal information unless we specifically ask for information from you. We do collect anonymous information such as pages viewed etc. for the sole purpose of analysing what content and features people find interesting and useful. We will use this information to improve the user experience and decide what new features may be welcome.

Personal data we collect

If you want to take advantage of specific services that we offer you may be asked for personal information. In this instance we will only use the personal information you provide to deliver the services and information you have asked us to.

How we’ll use your personal data

We will not sell or rent your personally identifiable information, gathered as a result of completing the forms on this website, to anyone. We will however send personally identifiable information about you to other partner organisations, companies or people when we have your consent to share the information; where we respond to court orders, legal processes or where we are required by law to do so; or where a service you have requested is supplied by a partner organisation on our behalf.


Our online booking is handled by BookingHound, so whenever you purchase tickets for entry, vouchers or passes you'll be transacting and sharing details with them directly. The data stored with BookingHound is restricted to relevant Arcade Club employees and is only used for purposes of dealing with your purchase. If you would like to enquire about what details BookingHound hold on you we recommend contacting them directly. Contact BookingHound. If you would like to learn more about how BookingHound manage data, we would recommend reviewing their privacy policy.


When you choose to signup to our newsletter, your name and email address will be shared with our mailing list provider Mailchimp. This data is stored securely and access is restricted to relevant Arcade Club employees. You can unsubscribe from mailing lists by either following the 'unsubscribe' link at the bottom of any email, or by emailing us at If you would like to learn more about how Mailchimp manage data, we would recommend reviewing their privacy policy.


All personal data captured is securely transferred and stored. Access to this stored data is restricted to authorised Arcade Club employees who require the data to act on your behalf.

Cookies & Google Analytics

We use cookies – small text files stored on your computer – to learn more about how you use our website so that we can improve it over time. Like many other websites we use Google Analytics to collect this data. You can view more information about Google’s Analytics privacy policies and controlling what data is collected here:

We also use a cookie to store your acknowledgment of our use of cookies.

Your data, is YOUR data

Please email us at if you’d like to request any of the following:

  • Learn what data we store about you, and why.
  • If you wish to be forgotten (we’ll delete all personal data we hold on you).
  • If you wish to update your personal data, e.g. change of email address.

How long do we keep your personal data for?

Your personal data is only retained for a period where it has been deemed beneficial to you, and an explicit request has not been made to remove such data.

What we don’t control

This privacy policy covers this website only, links to other websites and services are not covered by this policy.