Frequently Asked Questions

Do I need to book in advance?

No, but we recommend it to avoid disappointment in the event that we hit full capacity, this is especially true for people wishing to visit on a Saturday afternoon when we tend to be out our busiest.

What happens if I just turn up?

Simply pay your entry fee at our box-office at the front of the venue.

Can I get a monthly pass?

Yes, monthly passes are available via our booking site costing £49 (Bury & Leeds) and £40 (Blackpool). You’ll be issued a code that you can use to reserve a slot for when you want to visit. We also offer discounts for multi-month passes, see website for details. Our booking system only allows you to reserve a slot for the venue which issued your pass, if you want to visit the other venue please contact us via Facebook or e-mail and we will book you a slot.

I had a valid monthly pass before you closed, what do I do?

Please contact us via Facebook or e-mail with details of your old pass including expiry date and preferred venue and we will reissue it for you.

How much does it cost?

Our prices are £18 for Adults, £10 for Children aged 5-15 and £46 for a Family ticket for 2 adults and 2 children. Children under 5 are free.

Blackpool is £16 for Adults and £8 for Children.

Can I leave and come back?

Yes! You can come and go as you choose on day of purchase. Keep your wrist band on so our team know that you’ve already paid and been inside.

Can I get a gift voucher?

Yes, gift vouchers are available to purchase from our booking page. If you wish to redeem an old voucher please contact us.

Can children attend alone?

No, all visitors under 18 years old must be accompanied by a paying adult over 18 years old. At least one 18+ to every 4 under 18s.

Do I need a ticket for a child under 5?

Yes, due to capacity controls all visitors require a ticket. Free tickets for under 5s can be ordered when booking your tickets.

Do you do spectators tickets?

Spectator tickets are available but in limited numbers.

Will food and drink be available?

Yes, we have a fully licensed bar and kitchen which prepares freshly made food to order.

What about toilet facilities?

Full toilet facilities including disabled toilets.

Can I bring bags?

Backpacks are not allowed into the venue. We have limited lockers available but you are better leaving bags and large coats at home or in your car. Small handbags or items needed for medical reasons will be allowed but will be searched. No food or drinks can be brought in.

I'm not a fan of large crowds. When is the quietest time to visit?

Thursdays are our least busy day. We're open between 4 PM and 11 PM for all ages, offering a more relaxed atmosphere for those who prefer a quieter environment. This is a great time to enjoy all our games without the hustle and bustle of larger crowds!

Are there any age restrictions for using the VR experiences?

Yes, our VR experiences are designed for guests aged 13 years and older. This age restriction is in place to ensure the best possible experience and safety for all participants, and is aligned with the advice given by VR manufacturers.