FAQ

Frequently Asked Questions

Do I need to book in advance?

No, but we recommend it to avoid disappointment in the event that we hit full capacity, this is especially true for people wishing to visit on a Saturday afternoon when we tend to be out our busiest.

What happens if I just turn up?

Simply pay your entry fee at our box-office at the front of the venue.

Can I get a monthly pass?

Yes, monthly passes are available via our booking site costing £40. You’ll be issued a code that you can use to reserve a slot for when you want to visit. We also offer discounts for multi-month passes, see website for details. Our booking system only allows you to reserve a slot for the venue which issued your pass, if you want to visit the other venue please contact us via Facebook or e-mail and we will book you a slot.

I had a valid monthly pass before you closed, what do I do?

Please contact us via Facebook or e-mail with details of your old pass including expiry date and preferred venue and we will reissue it for you.

How much does it cost?

Our prices are £16 for Adults, £8 for Children aged 5-15 and £40 for a Family ticket for 2 adults and 2 children. Children under 5 are free.

Can I get a gift voucher?

Yes, gift vouchers are available to purchase from our booking page. If you wish to redeem an old voucher please contact us.

Can children attend alone?

No, all children under 16 must be accompanied by an adult.

Do I need a ticket for a child under 5?

Yes, due to capacity controls all visitors require a ticket. Free tickets for under 5s can be ordered when booking your tickets.

Do you do spectators tickets?

Currently due to restricted capacities we are unable to offer spectator tickets and all visitors will be required to purchase a ticket.

Will food and drink be available?

Yes, we have a fully licensed bar and kitchen which prepares freshly made food to order.

What about toilet facilities?

Full toilet facilities including disabled toilets.

Are you opening additional hours?

We are opening during the day as well as evenings so everyone gets a chance to visit us. This will continue throughout the summer. Check our social feeds for additional opening hours.

Can I bring bags?

For security and safety reasons we do not allow bags into the arcade. We have limited lockers available but you are better leaving bags and large coats at home or in your car. Small handbags or items needed for medical reasons will be allowed but will be searched. No food or drinks can be brought in.